Return Policy

A DEDUCTION OF £1.99 WILL BE MADE FROM THE REFUND TO COVER THE COST OF THE LABEL.

YOU MAY RETURN ANY ITEM WITHIN 28 DAYS OF RECEIPT FOR A FULL REFUND PROVIDED THE ITEM IS IN ITS ORIGINAL, UNUSED CONDITION.

ALL LINGERIE/SWIMWEAR MUST BE RETURNED WITH THE HYGIENE STICKER STILL IN PLACE OR THE REFUND WILL BE REFUSED

TIKTOK LIVE SHOPPING ORDERS.

YOU MUST INITIATE A RETURN ON TIKTOK IF YOU WOULD LIKE TO RETURN THE ITEM BACK. RETURNS CANNOT BE ACCEPTED IF THIS IS NOT INITIATED ON THE TIKTOK PLATFORM


SADLY, WE DO NOT OFFER EXCHANGES.


RETURN IN SECONDS WITH 24/7 INPOST LOCKERS


THERE’S NO PRINTING OR LABEL REQUIRED AND YOU CAN AVOID THE USUAL QUEUES. JUST SCAN. DROP. DONE.

INPOST LOCKERS ARE IN HANDY LOCATIONS LIKE SUPERMARKETS (INC. TESCO, MORRISONS AND LIDL) AND TRAIN STATIONS. FIND YOUR LOCAL LOCKER here.

HOW IT WORKS:

VISIT OUR returns portal TO GENERATE A QR CODE AND PACKAGE UP YOUR ITEMS - THERE’S NO NEED TO ATTACH ANYTHING TO THE OUTSIDE OF YOUR PARCEL.

SCAN THE CODE ON YOUR PHONE AT THE LOCKER
PUT YOUR PARCEL INSIDE AND SHUT THE DOOR
WHEN YOUR RETURN IS COLLECTED FROM THE LOCKER, A LABEL WILL BE APPLIED FOR YOU BY THE COURIER.


A DEDUCTION OF £1.99 WILL BE MADE FROM THE REFUND TO COVER THE COST OF THE LABEL.


PLEASE NOTE: ONLY ONE PARCEL PER LOCKER COMPARTMENT


YOU ARE ABLE TO BUNDLE UP TWO BOXES TOGETHER BY SELLOTAPING THEM OR PLACING IN A SINGLE BAG.

IF THERE ARE MULTIPLE ITEMS THEN YOU WILL HAVE TO GENERATE A SEPARATE RETURNS CODE (USING THE SAME PORTAL).

YOUR REFUND WILL BE PROCESSED WITHIN 10 WORKING DAYS FROM RECEIPT AND WILL BE REFUNDED TO YOUR ORIGINAL PAYMENT METHOD. YOU WILL RECIEVE AN EMAIL ONCE YOUR REFUND HAS BEEN PROCESSED.

YOU CAN CERTAINLY RETURN YOUR ITEM FOR A REFUND IF IT IS UNWORN AND IN THE ORIGINAL PACKAGING AND WITHIN 28 DAYS FROM DELIVERY TO YOU.

ALL LINGERIE/SWIMWEAR MUST BE RETURNED WITH THE HYGIENE STICKER STILL IN PLACE OR THE REFUND WILL BE REFUSED

SADLY WE ONLY OFFER REFUNDS FOR THE ITEM.


PLEASE ENSURE YOU INCLUDE THE RETURNS FORM INCLUDED IN THE PARCEL OR IF YOU DID NOT RECEIVE A RETURNS FORM, A COVERING LETTER WITH YOUR ORDER NUMBER AND WHAT YOU REQUIRE ON IT.


PLEASE NOTE THAT YOU WILL NEED TO PAY THE POSTAGE COSTS TO RETURN THE ITEM BACK.


THEN SEND THE ITEM TO THIS ADDRESS:

STUDIO HOUSE
40 INVAR ROAD
SWINTON
MANCHESTER
M27 9HF
UK